Below is a list of common problems/questions with suggested fixes.
A staff member is not available online.
In the Jeyla Studio application, verify that the staff member's profile is set to be available online.
A service is not available online.
In the Jeyla Studio application, verify that the service is set to be available online.
A service is available online but not for a specific staff member.
Add the service to the staff member's capability list. Services must be linked to a staff member for customers to book a service with that staff online.
The portal is displaying "We are not currently accepting online appointments".
Check the following:
• Portal status is ON in your Jeyla Studio account.
• Syncing is enabled and not showing errors in the Jeyla Studio application.
• Account credentials are entered correctly in the Jeyla Studio application.
• You have a current subscription.
Online appointment window closes earlier than configured.
Your portal hasn't synced recently. Check System Settings & Utilities > Subscriptions > Online Appointments > Syncing Log for sync errors. Resolve any errors, then sync again.
Portal is out of sync with the application.
First, verify syncing isn't failing by checking the Syncing Log. If syncing is working but the portal is still out of sync, try turning syncing OFF and then back ON again in System Settings & Utilities > Subscriptions > Online Appointments. This will force a full re-sync.
A message appears in the application saying that the syncing terminal ID is different.
Jeyla Studio should only ever sync from one terminal/computer at a time. This message indicates that the online appointment service has detected a different terminal/computer attempting to perform a sync. If you can verify that the correct terminal is in fact attempting to sync, then proceed with syncing. If not, cancel the syncing to prevent conflicts.