Below is a list of common questions.
Does my computer have to be on and running the Jeyla Studio application for customers to book appointments online?
No. Your online booking portal remains available 24/7, even when your computer is off or Jeyla Studio is closed. Any appointments booked while the application is offline will sync to your calendar the next time you open or start Jeyla Studio.
Do online customers require an account with Jeyla Studio to use the online platform?
No. Customers only require an email address to use the online platform.
Does the online portal have the same calendar availability as the appointment calendar in the Jeyla Studio application?
Yes, when determining calendar availability the online portal uses all the same availability metrics as the appointment calendar in the Jeyla Studio application.
Can I block individual customers from booking via the online portal?
Yes. You can block individual customers from accessing the portal from within your Jeyla Studio account.
How far into the future can my online customers book?
This is a configurable value and has a maximum upper bound of six weeks into the future.
Can I disable my online booking portal at any time?
Yes. You can open and close your portal at any time from within your Jeyla Studio account.
Can I block-out short ad-hoc periods of time from being available online?
Yes. The easiest way to achieve this is to simply schedule a break during this time. This will prevent that time from appearing online, while still allowing you to schedule appointments at that time locally through the application.
Will I be locked into a subscription or contract?
No. You can choose to stop purchasing a monthly subscription at any time.
How do I change the display order of categories and services in the online portal?
The portal displays categories and services in the same order that you have them configured in the Jeyla Studio application. To change the order online, adjust the display order in the application for each category and service. Your changes should be reflected in the portal immediately. Note that changing the ordering will also change the display order in the application.
How can I see all online appointments booked over a specific period?
You can generate a report from within the application under Reports > Appointments > All Online Appointments. This will list all online bookings for any date range you choose.
Does the online portal detect resource clashes the same way the application does?
Yes. The online portal detects when resources/equipment linked to services are over booked and will prevent these bookings.
Does the online portal support multi-step service appointments?
No. Multi-step services should not be available for booking in your online portal. They will not function the same way as in the application.
How do I verify that I am syncing successfully with the online appointment service?
Within the application, go to System Settings & Utilities > Subscriptions > Online Appointments > Syncing Log. You should see sync entries labelled SEND and RECEIVE. If entries show errors, your syncing is not working correctly.
What languages does the online booking portal support?
The portal is available in English, German, Spanish, French and Portuguese. The portal automatically detects your language configuration from your Jeyla Studio application. The portal will display in your configured language, and your customers will receive confirmation emails in that language.