Cash Drawer

In most cases, Jeyla Studio will interface with a standard Cash Drawer connected to your computer via a USB Cash Drawer Trigger. There is no setup required (see below for exceptions). Simply plug the Cash Drawer Trigger into a USB port on your computer and Jeyla Studio will take care of the rest.

What type of Cash Drawer should I purchase?

While some POS systems require you to purchase specific hardware, Jeyla Studio has been designed to be as flexible and easy to work with as possible. Therefore, Jeyla Studio will work with any standard (printer driven) Cash Drawer. The choice as to which one you purchase is entirely up to you. You must however, ensure your chosen Cash Drawer is designed to connect to a receipt printer via an RJ11/RJ12 plug (standard POS printer connector). These types of Cash Drawers are the industry standard and the most widely available.

What is a Cash Drawer Trigger/Kicker and why do I need it?

Most Cash Drawers connect directly to a POS receipt printer. Every time a receipt is printed, the Cash Drawer opens. Jeyla Studio however, has been designed to work without the need for a POS receipt printer. As such, a Cash Drawer Trigger with USB interface is used (instead of a POS receipt printer) to facilitate the connection between your Cash Drawer and your computer. The Cash Drawer Trigger will connect to the Cash Drawer via a standard RJ11/RJ12 plug, and connect to your computer via a standard USB port. In most cases, your operating system will configure the Cash Drawer Trigger automatically, and it should just work. If this does not happen, you may need to install a driver so that your operating system can communicate with the Cash Drawer Trigger. There are many Cash Drawer Triggers available for purchase. No matter which one you choose, ensure it has drivers available and will work with your operating system.

Windows 11+ Users

Older cash drawer triggers stopped working from Windows 11 onwards. This was due to Microsoft changing the driver that is responsible for communicating with these cash drawer triggers. Users who are running Windows 11 or newer will need to purchase a cash drawer trigger that explicitly states that it is compatible with Windows 11 (or newer). Please note, cash drawer trigger models DT-100 and BT-100 will NOT work with Windows 11 or newer. Models that are compatible with Windows 11+ are starting to enter the market. An example of a cash drawer trigger model that will work with Windows 11 is AV-1224. Please take care to purchase the correct cash drawer trigger for your operating system.

Linux Users

Linux users generally do not need to install any drivers. If your system cannot see the USB driver, it will most likely be a permission problem. Under most flavours of linux, the serial port is located under /dev. While you have your cash drawer connected to your computer, perform this command in a terminal session: ls -la /dev | grep USB. If you see a directory in the results (for example /dev/ttyUSB0) then your system can see the usb cash drawer. Check the permissions of this port, it most likely is owned by root, and can only be written to by root. To resolve, you will need to change the permissions on the port. In a terminal session, perform the following command but be sure to replace the port path (ie, /dev/ttyUSB0) with the one shown in your previous ls command: sudo chmod 777 /dev/ttyUSB0. Re-test. Jeyla Studio should now be able to communicate with your cash drawer.